Skip to main content

Where to go

  • Docs. Start here. The FAQ and Glossary cover most questions.
  • GitHub. Open an issue on the repo for bugs and feature requests.
  • Security. Don’t open a public issue. See Responsible disclosure.

Before you open an issue

  • Check the FAQ.
  • Turn on diagnostics. SDK or middleware. The logs usually point at the cause.
  • Note the error_code if you got one. See error codes.

What helps us help you

  • The exact error and error_code.
  • A minimal reproduction.
  • Which version of the SDK or middleware you’re on.
  • Whether you’re on the hosted service or self-hosting.